Delivery and Returns at Qalbeen

Free Delivery: For all orders over €40, delivery is free! We strive to process and ship your orders as quickly as possible, while keeping Allah at the heart of our actions.

Processing and Shipping Times: Our orders are generally processed and ready to leave our warehouse within 2 to 5 business days. We do everything we can to get your order to your door as quickly as possible.

• Europe (France, United Kingdom, Belgium, Switzerland, Netherlands, etc.): 3-8 days
• USA/Canada: 3-8 days
• Middle East (GCC): 3-8 days
• Rest of the World: 5-14 days

Qalbeen Guarantee: In the event of a delay or problem with your order, we promise a no-questions-asked refund or reshipment, because your satisfaction and trust are essential to us.

Customs and Taxes: For international orders, additional customs fees or taxes may apply. We invite you to contact your local authorities for further details.

Return Policy: At Qalbeen, we accept returns and exchanges within 30 days of the date of purchase. To be eligible, the item must be in the same condition as when received. Note that initial delivery charges are non-refundable and return costs are the responsibility of the buyer.

Exclusions: Digital products and promotional items are considered final sale and cannot be returned.

Damaged or Defective Products: At Qalbeen, we guarantee 100% satisfaction with our products. If you receive a damaged or defective product, we promise to give you a full refund or send you a replacement at no additional cost.

For any questions or assistance, our team is at your disposal. At Qalbeen, we are more than a company; we are a community united by faith and love of Allah.

May Allah protect you and guide you on the path of light and peace.